Return and Refund Policy for Nirog Dham Shree
At Nirog Dham Shree, we are committed to providing
high-quality Ayurvedic products to support your health and well-being. If for
any reason you are not fully satisfied with your purchase, we offer a return
and refund policy subject to the following terms:
1. Eligibility for Returns
- Time
Frame: Products can be returned within 7 days of the delivery
date.
- Condition:
The product must be in its original packaging, unused, unopened, and in
the same condition as when it was delivered.
- Non-Returnable
Items: Certain products, such as opened consumables (e.g., herbal
powders, capsules), personalized or customized items, and products
purchased on sale or at a discounted rate, are not eligible for return.
2. Process for Returning Items
To initiate a return, please follow these steps:
- Contact
us at [Contact Information: Phone/Email] within 7 days of receiving
the product.
- Provide
your order details, including the order number and reason for the return.
- Once
your return is approved, you will receive instructions on how to ship the
product back to us.
3. Return Shipping Costs
- Customer
Responsibility: You are responsible for covering the shipping costs
for returning the product. Shipping costs are non-refundable.
- Product
Condition: We recommend using a trackable shipping method to ensure
safe delivery of returned items. Nirog Dham Shree is not responsible for
products lost or damaged during return shipping.
4. Refund Policy
Refunds are applicable under the following conditions:
- Refund
Process: Once we receive the returned product, we will inspect it to
ensure it meets the return criteria. After approval, a refund will be
processed within 7-10 business days.
- Refund
Method: Refunds will be issued via the original payment method used at
the time of purchase.
- Non-Refundable
Items: Shipping fees, handling charges, and other non-refundable items
such as sale products are not eligible for a refund.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, you
must notify us within 48 hours of delivery. Please follow these steps:
- Contact
our customer support team at [Contact Information: Phone/Email] and
provide details along with photos of the damaged product.
- We
will arrange for a replacement or issue a full refund, including return
shipping costs for damaged or defective items.
6. Cancellation Policy
- Before
Shipment: You may cancel your order before it has been shipped. To
cancel, please contact us immediately at [Contact Information:
Phone/Email].
- After
Shipment: If your order has already been shipped, you will need to
follow the return process outlined above. The shipping cost will be
deducted from your refund.
7. Exchanges
We currently do not offer direct exchanges for products. If
you would like to exchange a product, you will need to return the original item
for a refund and place a new order for the desired product.
8. Contact Us
For any questions or concerns regarding our Return and
Refund Policy, please reach out to us at:
Nirog Dham Shree
Contact Information: +91-8109602211
Address: Kh-2 Gopal Bagh Damoh Naka Jabalpur Madhya Pradesh
Website: https://nirogdhamshreeherbalspvtltd.com/
We are here to assist you with any issues or inquiries you
may have regarding returns or refunds.
